Refund Policy

This Refund Policy supplements the Terms of Service and sets the rules for refunds and service credits on Lorinks subscriptions. Billing is handled by Paddle.com as Merchant of Record; refunds are processed by Paddle on instruction from Lorinks.

Summary

• Every purchase and every renewal is fully refundable within 14 days of the charge — no exceptions, no conditions. This applies to monthly and annual subscriptions equally, regardless of usage during that window.
• Service outages exceeding 72 continuous hours are eligible for a pro-rata service credit on request.
• Full refunds are issued for duplicate charges.

1. 14-day refund window

Every initial purchase and every subsequent renewal is fully refundable within 14 days of the charge date. The 14-day window applies to monthly and annual subscriptions equally and is not affected by usage during the window. To request a refund within the window, contact us using the channel in §6 and quote the charge date and amount.

2. Monthly subscriptions

After the 14-day refund window in §1, cancellation is available from Settings → Billing or via the Paddle customer portal linked in the purchase receipt. Cancellation ends future renewals; access continues to the end of the current paid period. The current month is not refunded outside the §1 window.

3. Annual subscriptions

After the 14-day refund window in §1, the annual plan is a fixed 12-month term that does not auto-renew; access ends at the conclusion of the paid term. Where a user wishes to end an annual plan early, a pro-rata service credit for the unused full months may be requested provided the request is made within 30 days of the most recent annual charge. Credits are issued to the user's Lorinks account balance and applied to a future invoice. The credit equals the annual fee multiplied by the fraction of unused full months over twelve. Cash refunds on annual subscriptions are issued at Lorinks's discretion in exceptional cases. After the 30-day window, no credit is issued for the balance of the current annual term.

4. Service interruption

Where the Service is continuously unavailable due to Lorinks infrastructure for more than 72 hours, a pro-rata service credit may be requested in writing within 30 days of the incident. A cash refund may be issued at Lorinks's discretion where downtime exceeds 7 continuous days. Credits are not owed for downtime on the user's side, scheduled maintenance announced at least 48 hours in advance, force majeure, or third-party service-provider outages outside Lorinks's control.

5. Duplicate charges

Full refunds are issued for duplicate charges.

6. How to request

Requests are made in writing to hello@lorinks.ai (or by telephone on +91 78380 22133, Mon–Fri 04:30–13:30 UTC) with the charge date, amount, and a brief reason. Lorinks coordinates with Paddle to process approved refunds; the refund typically reflects on the card within 5–10 business days of approval.

7. Statement descriptor

Charges appear on the user's card statement as PADDLE.NET* LORINKS or a similar bank-abbreviated variant. An unrecognized PADDLE.NET line item indicates a Lorinks subscription billed through Paddle as Merchant of Record.

8. Chargebacks

Chargeback disputes are handled by Paddle as Merchant of Record. A user who disputes a charge with the issuing bank without first contacting Lorinks may have account access suspended during the dispute. Where the chargeback is upheld against Lorinks, access may be terminated permanently and any amount rightfully owed may be re-invoiced.